How We Protect Your Information
A quick overview of the most important points in crickexpro's Privacy Policy
Encrypted Storage
All your personal data is protected with SSL/TLS encryption. Third parties will never have access to your information.
No Sale of Data
Crickexpro never sells your personal data to third parties. Your information is used solely to improve our services.
Consent-Based Collection
No additional data is collected without your explicit consent. You have the right to withdraw that consent at any time.
KYC Protection
Documents submitted for KYC verification are stored with the highest level of security and are never shared except where required by law.
Cookie Controls
We only use essential cookies. You can manage cookie preferences at any time through your browser settings.
Right to Erasure
You may request deletion of your personal data at any time. We are obligated to remove it unless retention is required by law.
Summary
Crickexpro takes your privacy seriously. This policy explains what data we collect, why we collect it, and how we keep it safe. By using the platform, you agree to this Privacy Policy.
1 Introduction
crickexpro (https://crickexpro.app) is a leading online gaming and Sports Betting platform in Bangladesh. We believe your personal data belongs to you, and keeping it safe is our responsibility.
This Privacy Policy explains how crickexpro collects, stores, processes, and — under certain circumstances — shares your data with third parties. This policy is read together with our Terms & Conditions applies in conjunction with.
If you disagree with any part of this Privacy Policy, please discontinue use of the crickexpro platform and get in touch with us.
Scope
This Privacy Policy applies to the crickexpro website, mobile app, and all associated services. In the event of any international legal dispute, the English version of this policy shall prevail.
2 Data Collection
Crickexpro collects your information through various means. We only gather what is strictly necessary to provide our services, maintain security, and meet legal obligations.
Information You Provide Directly
When you provide it to us directly:
- At registration — full name, mobile number, email address, date of birth.
- For KYC verification — a photo of your National ID / Passport / Driving License.
- At the time of payment — mobile banking numbers (bKash, Nagad, Rocket).
- During support contact — your messages and attachments.
Automatically Collected Information
While you use the platform, the following is collected automatically:
- IP address and approximate location.
- Device type, operating system, and browser information.
- Page visits, click patterns, and session duration.
- Game history and betting activity.
Data Received from Third Parties
- Transaction confirmation details from the payment gateway.
- Risk assessment data from fraud prevention services.
Important
Crickexpro will never ask for your password, OTP, or full card number via email, SMS, or phone call. Any such contact should be treated as a potential fraud attempt.
3 Use of Data
Crickexpro uses the data it collects for the following purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account Creation & Management | Name, email, mobile number | Contractual Obligations |
| Identity Verification (KYC) | NID / Passport / Photo | Legal Obligations |
| Payment Processing | Mobile Banking Number | Contractual Obligations |
| Customer Support | Support messages, account information | Legitimate Interest |
| Fraud Prevention | IP, device, transaction history | Legitimate Interest |
| Marketing & Promotions | Email, mobile number | Your Consent |
| Service Improvement | Usage Patterns & Analytics | Legitimate Interest |
Your consent is required before your data is used for marketing purposes. You can, at any time, support@crickexpro.appto stop marketing communications by emailing us.
4 Data Sharing
crickexpro never sells your information. However, data may be shared in the following limited circumstances:
Service Providers
We work with trusted third-party providers to operate our services, including:
- Payment gateways (bKash, Nagad, Rocket) — to process transactions.
- Cloud hosting — for secure data storage.
- Fraud prevention services — to protect your account.
- Email & SMS providers — for sending notifications.
These service providers operate under our instructions and are not permitted to use your data for their own purposes.
Legal Obligations
Data may be shared under court orders, government investigations, or directives from regulatory authorities. This is strictly a legal requirement.
Business Transfer
In the event of a future merger or acquisition, user data may be transferred to the new owner. You will be notified in advance should this occur.
5 Cookie Policy
The crickexpro website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.
Types of Cookies We Use
- Essential Cookies: Required to maintain login sessions and core site functionality. These cannot be disabled.
- Performance Cookies: Used to analyze and improve site performance. Activated with your consent.
- Preference Cookies: To remember your language and settings. Activated with your consent.
Cookie Controls
You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain parts of the site.
6 Data Protection
Crickexpro has implemented industry-standard security measures to protect your data:
- SSL/TLS Encryption: All data transfers are conducted through encrypted channels.
- Firewall Protection: An advanced firewall system blocks unauthorized access.
- Two-Factor Authentication (2FA): An extra layer of security can be added to your account.
- Regular Security Audits: Regular security testing is carried out by independent third-party experts.
- Restricted Access: Only authorized personnel have access to your data.
- Data Backup: Regular backups are maintained to prevent any data loss.
In the event of a security breach
In the event of a data breach, crickexpro will notify affected users and the relevant regulatory authorities within 72 hours.
7 Your Rights
As a crickexpro user, you have the following rights over your personal data:
Right to Access
You have the right to know what personal data we hold about you.
Right to Rectification
You have the right to correct any inaccurate or outdated information.
Right to Erasure
You can request deletion of your data beyond what is required by legal obligations.
Right to Data Portability
You can receive your data in a commonly readable, portable format.
Right to Object to Processing
You can object to your data being used for marketing purposes.
Right to Restrict Processing
You may request that we limit how we process your data under certain circumstances.
To exercise these rights support@crickexpro.app— email us and we will respond within 30 days.
8 Children's Privacy
Crickexpro's services are intended for users aged 18 and above. We do not knowingly collect data from minors.
- Age is verified at the point of registration.
- Any account identified as belonging to a minor is suspended immediately.
- Any data collected from a minor will be deleted immediately.
If you believe a minor is using this platform, please contact us immediately.
9 Third-Party Links & Services
Crickexpro's platform is connected to third-party payment gateways and other services. These services have their own privacy policies, which are outside our control.
- Payment gateways (bKash, Nagad, Rocket, DBBL) — their own privacy policies apply.
- Game Providers — Third-party game studios operate under their own privacy policies.
- Analytics tools — used to analyze anonymized usage data.
We recommend reading the privacy policy of any third-party service before using it.
10 Data Retention
Crickexpro does not retain your data longer than necessary. Our general retention policy is:
| Data Type | Retention Period |
|---|---|
| Account Information (Active) | For the duration of account activity |
| KYC Documents | 5 years after account closure |
| Financial Transaction Records | 7 years for legal compliance |
| Support Message | 2 years after account closure |
| Logs & Analytics Data | 12 months |
| Marketing Consent Records | 3 years after consent withdrawal |
Once the retention period expires, data is securely deleted or anonymized.
11 Policy Changes
Crickexpro may update this Privacy Policy at any time. When changes are made:
- For significant changes, you will be notified in advance via your registered email or SMS.
- The "Last Updated" date at the top of the page will be revised accordingly.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
We recommend checking this page regularly for updates.
12 Contact
For any privacy-related questions or requests, please get in touch with us:
- Email: support@crickexpro.app
- Live Chat: Click the chat icon at the bottom right of the website.
- Response Time: Within 24 hours on business days.
Privacy Complaints
If you believe your data has been misused, please write to us at support@crickexpro.app with full details. We will begin an investigation within 72 hours and provide a formal response within 30 days.